Política de envío

Shipping Policy

At Veluno Pets, we work with trusted national and international suppliers to provide high-quality products at competitive prices. As a result, some of our products are shipped directly from our fulfillment partners.

1. Order Processing

Orders are processed within 1–15 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

2. Estimated Delivery Times

Delivery times may vary depending on your location and product availability.

Please note that delivery times are estimates and may be extended during peak seasons, holidays, or due to circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping on orders above a specified amount.

4. Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses or suppliers. You will not incur any additional shipping charges for separate deliveries.

5. Order Tracking

Tracking information will be sent by email once your order has been dispatched.

Please allow 2–10 business days for the tracking information to become active after shipment.

6. Shipping Delays

While we strive to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Customs inspections or clearance procedures
Severe weather conditions
Transportation or courier disruptions
High order volumes during promotional periods
Operational issues with shipping carriers

We appreciate your patience and understanding in these situations.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

8. Lost Packages

If your order has not arrived within the maximum estimated delivery timeframe, please contact us at velunopetshop@gmail.com.

We will investigate the issue with the shipping carrier. If the package is confirmed as lost, we will offer either a replacement or a full refund, where applicable.

9. Delivered but Not Received

If the tracking information indicates that your order has been delivered but you have not received it, we recommend that you:

Check with family members, neighbors, or your building reception.
Contact the shipping carrier for additional delivery details.
Reach out to our customer support team so we can assist you in investigating the issue.